FAQ
No, currently we only offer out products on this site.
2. What is the return policy?
Because all items are personalized, we cannot accept returns. However, if an item is damaged or we have engraved it differently than your instructions, we will replace it at our cost. Please contact us for instructions. Be sure to inspect your items upon arrival. Request for replacements must be made within 5 business days of receipt.
3. How do I know my shipping cost?
We offer FREE ground shipping on all orders of $100 or more!
Shipping charges for Ground:
Order total from $.01 - $99.99 ships for a flat $3.99
Order total > $100 ships for free.
2nd Day Air and Next Day Air will be calculated based on your zip code and the weight of the items. This will happen automatically in the shopping cart. To get your shipping quote, add items to your shopping cart, enter your shipping zip code, and apply your chosen shipping method. Your shopping cart will update with shipping (you can always cancel at this point if needed). Please keep in mind that shipping times are based on when the order ships, not when you place the order. Orders usually ship within 5-7 business days.
Sorry, shipping to Alaska and Hawaii are not eligible for free or flat rate shipping and will also be calculated based on weight and zipcode for all shipping options.
RUSH Production is an additional $30 charge and will guarantee the order will ship within 1-2 business days (3 business days for candles or favors). Please note that if you choose a rush production option the $30 will be added along with the shipping cost.
4. When will my order ship?
All orders ship within 5-7 business days. RUSH production is available for an additional $30 per order. RUSH production will guarantee the order will ship within 1-2 business days (3 business days for candles or favors). Also, while we do our best to keep our inventory up to date, sometimes it is off. It an item is indeed out of stock, we will notify you by email of the status and give you the option of what you would like to do. Merchandise does ship from different warehouses, so may be shipped separately. Also, please keep in mind that shipping times are based on when the order ships, not when you place the order.
5. What is a monogram? What are initials?
We have many items that may be personalized with either a monogram or initials (or in some cases, either one). Be very careful when filling out the personalization instructions on these items. For your reference, when this site asks for initials, it is asking you to enter the regular initials of the person (first, middle, last) and the characters will generally be sized the same. When a monogram is requested, please enter in proper monogram fashion (first, LAST, middle). The center (last) initial will generally be larger than the others.
6. Can I personalize an item differently than what is stated in the description?
Our regular engraving style is shown on each item with the standard options. If you would like something different than what is stated in the description, please contact us first at service@redlettergifts.com. Sometimes we can, and sometimes we can't. But we will do our best to accomodate you. (note: changes may or may not incurr an additional charge, you will be notfified if this is the case before completing your order)
7. Do you ship internationally?
Currently we have the ability to ship to the United States only.
8. How do I contact customer service?
Customer service can be reached Monday through Friday, 9am-9pm Eastern at 1-888-722-7059. Or if you prefer, via e-mail at service@redlettergifts.com. We will respond to your e-mail within two business days.
9. Do I have to pay sales tax?
Only customers in Virginia must pay sales tax.
10. Do you have a privacy policy?
Yes, Click Here to view.
11. What are the terms for using coupons?
Coupons are offered at certain times of the year. All coupons are valid only for new orders and must be used at the time of order. Coupons can not be added to an order that was already placed. Only one coupon may be used per order.
12. What is your email policy?
Red Letter Gifts does send out periodic emails to our customers or others who have signed up for our distribution list. In general, we send a few emails a month and they usually announce sale items or new items. By placing an order with Red Letter Gifts, you are signing up for the email list. If you prefer to not recieve promotional emails simply "unsubscribe" to the first email you get and we will delete you from our list. The sign up is automatic, so the only way to guarantee not recieving emails is to unsubscribe. We do not share our distribution list with others and you will only get emails from Red Letter Gifts.
Please contact us if you have any questions not covered here.
