FAQ
We have many items that may be personalized with either a monogram or initials (or in some cases, either one). Be very careful when filling out the personalization instructions on these items. For your reference, when this site asks for initials, it is asking you to enter the regular initials of the person (first, middle, last) and the characters will generally be sized the same. When a monogram is requested, please enter in proper monogram fashion (first, LAST, middle). The center (last) initial will generally be larger than the others.
2. Can I personalize an item differently than what is stated in the description?
Our regular engraving style is shown on each item with the standard options. If you would like something different than what is stated in the description, please contact us first at service@redlettergifts.com. Sometimes we can, and sometimes we can't. But we will do our best to accomodate you. (note: changes may or may not incurr an additional charge, you will be notfified if this is the case before completing your order)
3. When will my order ship?
All orders ship within 5-7 business days. RUSH production is available for an additional $30 per order. RUSH production will guarantee the order will ship within 1-2 business days (3 business days for candles or favors). Also, while we do our best to keep our inventory up to date, sometimes it is off. It an item is indeed out of stock, we will notify you by email of the status and give you the option of what you would like to do. Merchandise does ship from different warehouses, so may be shipped separately. Also, please keep in mind that shipping times are based on when the order ships, not when you place the order.
4. Do you ship internationally?
Currently we have the ability to ship to the United States only.
5. How do I know my shipping cost?
You can choose between ground, 2nd-day air, and next day air delivery. Shipping will be added in the shopping cart. Also, please keep in mind that shipping times are based on when the order ships, not when you place the order. RUSH Production is a $30 charge.
| Method | Regular (5-7 business days before shipment) |
RUSH
Production (1-2 business days before shipment; 3 for candles or favors) |
| Ground | $8.99 (Free if order exceeds $100) |
$38.99 |
| 2nd Day | $24.99 | $54.99 |
| Next Day | $39.99 | $69.99 |
6. How do I contact customer service?
Customer service can be reached Monday through Friday, 9am-9pm Eastern at 1-888-722-7059. Or if you prefer, via e-mail at service@redlettergifts.com. We will respond to your e-mail within two business days.
7. What is the return policy?
Because all items are personalized, we do not accept returns. If an item is damaged or incorrectly engraved (our mistake), we will replace it. Please contact us for instructions. Be sure to inspect your items upon arrival. Request for replacements must be made within 5 business days.
8. Do I have to pay sales tax?
Only customers in Virginia must pay sales tax.
9. Do you have a privacy policy?
Yes, Click Here to view.
10. What are the terms for using coupons?
Coupons are offered at certain times of the year. All coupons are valid only for new orders and must be used at the time of order. Coupons can not be added to an order that was already placed. Only one coupon may be used per order.
Please contact us if you have any questions not covered here.
